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User Journey Map

User Journey Map

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User Journey Map
  • User Journey Map
  • User Journey Map
  • User Journey Map
  • User Journey Map
  • User Journey Map
  • User Journey Map
User Journey Map

User Journey Map

0,00 €
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A structured, ready-to-use template for building clear, actionable user journey maps that align with your design goals. 

It guides you step-by-step to represent your users' journeys, their actions, goals, feelings, and the pain points encountered throughout their experience with your product or service. Each section is designed to help you identify opportunities for improvement and transform a user journey into a concrete decision-making tool for enhancing your product or service.  

You gain consistency and efficiency in your projects, while facilitating team alignment around a shared vision of the user experience. 

Ready-to-use structure to save time

Designed by usability experts

Practical Advice and Integrated Examples

Detailed Description

This template assists you in creating your user journey maps.

It includes:

  • The different stages of the user journey with your product/service
  • The actions performed at each stage
  • The user's objectives
  • Touchpoints (interfaces, services, human interactions...)
  • Emotions felt throughout the journey
  • Friction points and difficulties encountered
  • Identified opportunities for improvement

User journey maps are a key tool in user-centered design. They allow you to visualize the experience users have throughout a journey with your product or service.

They help to better understand behaviors, expectations, and difficulties encountered throughout a journey. They facilitate the identification of priority problems, the search for improvement opportunities, and the alignment of teams around a common understanding of the user experience.

With the Aptenys template, you can focus on what matters most, without wasting time structuring the document or checking that all necessary information is present.
Template content

This template includes the following sections:

  1. Introduction
  2. User journey map templates in French and English
  3. Tips for completing the user journey map template
  4. Example of a completed user journey map
Why choose this template

  • Save time with a ready-to-use, immediately operational user journey map structure.
  • Focus on analyzing user journeys rather than formatting or searching for a structure.
  • Clearly define the steps, goals, and difficulties of your users.
  • Easily identify key moments and pain points in the journey.
  • Facilitate the prioritization of design actions.
  • Ensure a common understanding of the user journey within teams.
  • Improve the clarity of your deliverables with a readable structure that is easy to share with teams.
  • Access concrete benchmarks and examples to help you fill in each section.
  • Benefit from a simple framework to make your user journey maps truly actionable in your projects.
Technical Specifications

Format
  • PPTX

Number of pages / tabs

37

File size

522KB

Compatibility
  • Microsoft Powerpoint
  • Google Slides (Powerpoint recommended for optimal viewing)

Language

English & French

License Type

Internal use only

Delivery

Immediate download after payment

Updates

Included for 12 months
License and Terms of Use

This template is copyrighted and intended for internal use only. Any reproduction, resale, distribution, or adaptation for commercial purposes is strictly prohibited without prior authorization from Aptenys™.

This template is sold as methodological support but does not alone guarantee regulatory compliance.

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Frequently Asked Questions

Do the templates ensure regulatory compliance?

The templates are designed based on regulatory requirements and expected audit practices.
They provide a solid and structured foundation, to be adapted to your system, risks, and usage context to ensure final compliance.
May I use a template for a client, resell it, or share it?

No. The license only permits internal use. Any use for third parties, external sharing, or resale is prohibited without written agreement.
Can I modify the templates?

Yes. The templates are provided in fully editable formats, so you can freely adjust them to your organization, processes, and systems.
Are templates accepted in an audit?

Yes, when properly adapted and integrated into your documentation.
They reflect the expectations observed during audits and provide a clear methodological framework. As with any regulatory document, their acceptance depends on the overall consistency of your documentation and the regulatory context of your device.
Do you offer additional support?

Yes. Usarea's teams can assist you in addition to the templates, whether it's for your usability approach, design, or user research.

You can contact us at contact@usarea.fr to discuss your needs.